Policies & Disclaimer

Welcome! We’re thrilled to serve your pup nutritious, tail-wagging meals. Before ordering, please take a moment to read our policies and disclaimers—this helps keep everyone happy and safe. 🐾

We know your pup is more than just a pet—they’re a family member, a best friend, and sometimes the boss of the household. That’s why we take care in every step of making and delivering their meals.

Because we care so much about your dog’s safety, health, and happiness, we have a few policies and disclaimers. They exist for three main reasons:

1. Safety First: We want to make sure your pup gets the right nutrition and that you have the info you need to feed them safely.

2. Transparency: Being clear about ingredients, portion sizes, and storage helps prevent surprises and ensures your dog thrives.

3. Peace of Mind: These policies protect both you and us so that your experience is positive, reliable, and stress-free.

Think of this as our way of saying: “We love your dog as much as you do, and we want everyone to be safe and happy while they enjoy every bite!”

Now, let’s go over the details so you know exactly what to expect.

Orders & Policies

Orders are processed and delivered as quickly as possible, but we are not responsible for delays or damages during shipping.

• If your order arrives damaged, please contact us immediately—we’ll fetch a solution as fast as possible!

• Due to the perishable nature of our food, we do not accept returns. Refunds are issued only at our discretion in cases of error or damaged product.

• All content, logos, and recipes on this website are the property of The Canine Kitchen and may not be copied or used without permission.

• By ordering from The Canine Kitchen, you acknowledge that your pet’s health and safety are your responsibility and agree to all policies listed here.

(Remember: happy pup = happy life. And maybe a little slobber on your shoes, too.)

Food and Safety Info

All ingredients and portion sizes are listed for each product. Recipes may change slightly with seasonal ingredient availability, but nutrition and safety are always priorities.

• Our food may contain common allergens like chicken, beef, or grains. Always consult your vet if your dog has dietary restrictions.

• Serve according to recommended portions and always provide fresh water.

• Keep food refrigerated and use within 3 days of delivery (or as instructed). Discard any food that looks, smells, or feels off.

(Pro tip: don’t let your dog “supervise” storage—they’re more likely to sneak a snack than follow safety guidelines!)

General Disclaimer

Our meals are made with high-quality, fresh ingredients, but we are not veterinarians. Please consult your vet before introducing any new food, especially if your dog has allergies, health conditions, or special dietary needs.

While we take every precaution to ensure our food is safe, The Canine Kitchen is not responsible for any adverse reactions, health issues, or other problems that may occur from feeding our products. Proper storage and handling are essential to keep meals fresh and safe.

By purchasing from us, you agree that The Canine Kitchen is not liable for any damages, injuries, or losses related to your pet’s consumption of our food.